Making a Claim
Who to contact in an emergency
In a medical emergency, if you go into hospital or need to return home urgently, contact our 24 hour Emergency Assistance providers, as detailed below, immediately. They are available 24 hours a day, 365 days a year (366 days in a leap year).
From the USA and Canada |
1 877 298 3623 |
From the Carribean Mexico |
1 819 566 2608 |
From anywhere else in the world |
+44 1252 740 360 |
From the UK |
+44 1252 740 360 |
How to make a claim
For all other claims contact Inter Group Claims Services on 0870 850 5025 within 31 days or as soon as possible, whichever is earlier, for a claim form.
Check your policy and policy statement carefully to make sure that the loss, damage or medical expense is covered under this insurance.
We will send you a claim form which you will need to complete and return. You should sign the claim form and return it with any other information that we ask for as soon as possible.
As a general guideline however, you should:
- Report all thefts or losses to the nearest Police within 24 hours of discovery and ask them for a written Police report.
- Report any theft or losses to your courier or hotel/apartment manager, if appropriate, and obtain a written report.
- Keep all your receipts and account for all expenses.