Making a Claim
Who to contact in an emergency
In a medical emergency, if you go into hospital or need to return home urgently, contact our 24 hour Emergency Assistance providers, as detailed below, immediately. They are available 24 hours a day, 365 days a year (366 days in a leap year).
Inter Group Assistance Services
From anywhere in the world
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Phone: +44 1252 740 360 Fax: |
From the UK
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Phone: 01252 740 360 Fax: |
When calling please quote your AA Travel Insurance policy number.
How to make a claim
Policies bought on or after 11 May 2009
Contact Drakefield Insurance Services on 0844 482 7246
Alternatively you can email claims@drakefieldinsurance.co.uk or write to Drakefield Insurance Services Limited, PO Box 54038, London SW20 8UY
Policies bought before 11 May 2009
Contact Inter Group Claims Services on 0870 850 5025
All claims should be notified on your return home or within 31 days, whichever is earlier.
Check your policy and policy statement carefully to make sure that the loss, damage or medical expense is covered under this insurance.
We will send you a claim form which you will need to complete and return. You should sign the claim form and return it with any other information that we ask for as soon as possible.
As a general guideline however, you should:
- Report all thefts or losses to the nearest Police within 24 hours of discovery and ask them for a written Police report.
- Report any theft or losses to your courier or hotel/apartment manager, if appropriate, and obtain a written report.
- Keep all your receipts and account for all expenses.